2020 RAM 2500

A clicking, popping, or creaking noise emanating from the steering column when turning the steering wheel is a widespread complaint. The noise is most noticeable at low speeds during parking maneuvers and U-turns. The cause is insufficient lubrication of the steering column intermediate shaft splines and universal joints.

Lubricate or replace the steering column intermediate shaft. TSB 19-005-22 addresses the clicking/creaking noise. Some vehicles require the entire intermediate shaft assembly replacement with an updated part that has improved sealing to retain lubrication.

In cold climates, the Diesel Exhaust Fluid (DEF) system freezes, triggering the truck to enter a reduced power (limp) mode or even fail to start. The DEF heater element and sensor can malfunction, causing false 'low DEF quality' warnings. Repeated derating events prevent the truck from being used reliably for work in winter.

Replace the DEF heater element and quality sensor. TSB 18-015-22 addresses DEF system cold-weather diagnostics. Ensure the DEF tank heater circuit is functioning. Use only API-certified DEF fluid. Park in a heated garage when temperatures are below 12 degrees F.

An electrical short in the heater grid relay on vehicles equipped with the 6.7L Cummins Turbo Diesel can result in an engine compartment fire, even with the ignition off. The relay may overheat and melt surrounding components. This is a critical safety issue that can cause vehicle fires while the truck is parked and unattended.

NHTSA Recall 22V-541 requires inspection and replacement of the heater grid relay and associated wiring. Dealers will install an updated relay with improved thermal protection. Do not park in an enclosed structure until the recall is completed.

The Aisin AS69RC 6-speed automatic transmission exhibits erratic shifting patterns, hard shifts between gears, lack of acceleration response, and occasional slipping. Some owners report the transmission failing completely and requiring replacement, particularly under heavy towing loads. Transmission temperature warnings may appear.

Perform a transmission fluid and filter service using only Mopar AS69RC-approved fluid. TSB 21-020-22 addresses transmission adaptive learning resets. Reflash the TCM with updated calibration software. For severe cases, valve body or complete transmission replacement may be required.

The Uconnect infotainment screen goes completely blank while the backup camera continues to function normally. The system may cause parasitic battery drain, leading to a dead battery after the vehicle sits for a day or two. Radio presets and vehicle settings reset when the issue occurs.

Update the Uconnect software and check for parasitic draw from the radio module. TSB 08-055-22 covers blank screen diagnostics. If the head unit is not entering sleep mode properly, it will drain the battery. Replace the radio module if the issue persists after software updates.

Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect.

An inflator rupture may result in sharp metal fragments striking occupants, resulting in injury.

Dealers will replace one or both side curtain air bags, as necessary, free of charge. Owner notification letters were mailed February 13, 2025. Owners may contact FCA customer service at 1-800-853-1403. FCA's numbers for this recall are 05C, 09C, and 10C.

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.

An unintended tailgate opening while driving may result in a loss of unsecured cargo, possibly creating a road hazard and increasing the risk of a crash.

Dealers will inspect the tailgate striker alignment to the box latch and adjust, if necessary, free of charge. Owner notification letters were mailed December 22, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is ZB8.

FCA US, LLC (Chrysler) is recalling certain 2020-2023 Ram 2500 and 2020-2022 Ram 3500 vehicles. A build-up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

Leaking transmission fluid may contact an ignition source within the engine compartment, increasing the risk of a fire.

Dealers will replace the transmission dipstick and transmission vent assembly, free of charge. Owner notification letters were mailed December 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. Chrysler's number for this recall is ZA3.

Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. The ABS control module software may prevent the electronic stability control (ESC) malfunction indicator light from illuminating during certain conditions. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

An ESC malfunction indicator light that fails to illuminate during an electronic stability control problem can increase the risk of a crash.

Dealers will update the ABS control module software, free of charge. Owner notification letters were mailed March 29, 2022. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z20.

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than 10,000 lbs. The windshield wiper arms may loosen, possibly causing the wipers to function improperly and reduce the driver's visibility in certain weather conditions.

Reduced visibility increases the risk of a crash.

Dealers will tighten the wiper nuts, free of charge. Owner notification letters were mailed February 15, 2022. This recall is an expansion of recall number 20V-208. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Z08.

Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. The High Pressure Fuel Pump (HPFP) may fail, resulting in a sudden engine stall without warning.

An engine stall increases the risk of a crash.

Dealers will replace the HPFP, update the Powertrain Control Module (PCM) software, and inspect and replace additional fuel system components as necessary, free of charge. Interim owner notification letters to inform owners of the safety recall were mailed on January 4, 2022. Owner notification letters were mailed on May 17, 2022. Phase 2 owner notification letters are expected to be mailed on March 2, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y78.

Chrysler (FCA US LLC) is recalling certain 2020 Ram 2500 and 1500 vehicles. The driver side mirror glass can detach from the backing plate and no longer provide a reflective surface. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."

Missing driver side mirror glass reduces visibility and increases the risk of a crash.

Chrysler will notify owners, and dealers will replace the driver side mirror glass, free of charge. The recall began November 5, 2020. Owners may contact FCA US customer service at 1-800-853-1403. Chrysler's number for this recall is W70.

Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

The lingering rearview image can distract the driver, increasing the risk of a crash.

Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use.

A bed step that unexpectedly fails while in use increases the risk of injury to the user.

Chrysler will notify owners, and dealers will replace the bed step support brace, free of charge. The recall began on July 9, 2020 (RAM 2500) and began on October 6, 2020 (Ram 3500). Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's numbers for this recall are W24 and W44.

Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. A build up of pressure and heat inside the transmission may result in a transmission fluid leak from the dipstick tube.

The leaking transmission fluid may contact the turbocharger or another ignition source within the engine compartment, increasing the risk of a fire.

Chrysler will notify owners, and dealers will replace the transmission valve body separator plate and reprogram the powertrain control module. The recall began March 2, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W03.